Volans Limited Last updated: 11/07/2026

At Volans Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, whether through our website (volans.co.nz), in-store, or by any other means.

This policy should be read alongside our Terms and Conditions.

By using our website, purchasing from us, or providing us with your personal information, you agree to the practices described in this policy.

Who We Are

Volans Limited is a New Zealand company that sells outdoor, camping, and recreational products. We are bound by the New Zealand Privacy Act 2020.

What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and delivery/billing addresses.
  • Account Information: Username, password, and date of birth (if you create an account).
  • Purchase Information: Details of products you buy or return, payment method (we do not store credit card numbers), and order history.
  • Technical Information: IP address, browser type, device information, and browsing behaviour on our website.
  • Marketing Preferences: Whether you have opted in to receive emails, promotions, or product updates.
  • Other Information: Information you provide when entering competitions, submitting reviews, or contacting us.

We generally collect this information directly from you. In some cases, we may also receive information from third parties (such as payment processors or delivery companies).

How We Use Your Personal Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support and respond to your enquiries
  • Manage your account and improve your shopping experience
  • Send you marketing communications (only if you have opted in)
  • Send birthday discounts and special offers (if you have provided your date of birth)
  • Improve our website, products, and services
  • Analyse how our website is used (through tools such as Google Analytics)
  • Meet our legal and regulatory obligations
  • Prevent fraud and protect the security of our business and customers

Cookies and Website Analytics

We use cookies and similar technologies to help our website function properly, remember your preferences, and understand how visitors use our site.

We use Google Analytics to analyse website traffic and user behaviour. Google may process this data according to its own privacy policy.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Marketing Communications

We will only send you marketing emails and promotional offers if you have opted in to receive them.

You can unsubscribe or update your preferences at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Logging into your account on our website
  • Contacting our customer service team

Who We Share Your Information With

We may share your personal information with:

  • Service providers (such as courier companies, payment processors, email marketing platforms, and website hosting providers) who help us deliver our services.
  • Related companies within our group (if applicable).
  • Law enforcement or regulatory bodies, if required by law.

We only share the information necessary for these third parties to perform their services, and we require them to protect your information appropriately.

We do not sell your personal information to third parties.

Overseas Disclosure

Some of the service providers we use are located overseas. In particular, we store data on Microsoft Azure servers in Australia.

When we transfer your information overseas, we take reasonable steps to ensure that the recipient protects your information in a way that is consistent with New Zealand privacy laws.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. This includes secure storage systems, restricted access for staff, and appropriate security measures on our website.

While we work hard to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, we keep financial records for at least 7 years to meet tax obligations).

When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any information that is inaccurate
  • Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

Data Breaches

If we become aware of a privacy breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and we will note the date of the latest update.