Terms and Conditions

Volans Limited

Last updated: 23/09/2026

These Terms and Conditions (Terms) apply when you use volans.co.nz or buy from Volans Limited (Volans). By using the site or placing an order, you agree to these Terms.

1. About Volans

Volans Limited is a New Zealand company selling outdoor, camping, educational and recreational products. “You” means the customer.

2. Acceptance

Placing an order is an offer to buy. A contract is formed when we accept the order.

3. Products and pricing

  • Prices are in New Zealand dollars (NZD) and include GST unless we say otherwise.
  • We try to keep descriptions and prices accurate. If we find an error after you order, we may cancel that order and refund what you paid.
  • Images are a guide. Colour and finish can vary slightly.

4. Orders

  • We may accept or decline an order, including where stock is wrong, the price is wrong, we suspect fraud, we cannot ship to the address, or we refuse service under clause 13.
  • A confirmation email means we have accepted the order.

5. Payment

  • Payment is due in full at checkout unless we agree otherwise.
  • We accept Visa, Mastercard and any other method shown at checkout.
  • We do not store full card numbers. Cards are processed by our payment provider.

6. Delivery

  • We aim to dispatch from Auckland within 1–2 business days, stock allowing.
  • Transit estimates: main centres about 2–3 business days; rural about 2–6 business days. These are estimates only.
  • We are not liable for courier delay or events outside our reasonable control.
  • Risk passes when the goods are delivered to the address you gave us.
  • You must give a complete and correct delivery address, including rural / RD if that applies. If the address is wrong, incomplete, or the courier cannot leave the parcel and it cannot reasonably be retrieved, that loss is yours. We may charge for a resend or return-to-sender. We are not obliged to refund the goods or the original postage in that case, except where the Consumer Guarantees Act 1993 (CGA) requires it (for example if the error was ours).

7. Title and risk

Title passes when we have been paid in full. Risk passes on delivery to your address.

8. Returns and refunds

Our Returns and Warranty Policy forms part of these Terms: https://volans.co.nz/returns-warranty-policy/

9. Consumer law

If you buy for personal or household use, you have rights under the CGA. Nothing in these Terms limits those rights where the CGA applies.

If you buy for business purposes, you agree the CGA does not apply and these Terms govern the sale.

We must not mislead you under the Fair Trading Act 1986. Product reviews on our site are moderated only for abuse, fraud, irrelevance or fake content — not to hide genuine low ratings.

10. Liability

To the extent permitted by law, and without limiting the CGA where it applies:

  • We exclude extra warranties except those required by law.
  • We are not liable for indirect or consequential loss.
  • Our total liability for a claim about goods is limited to the price paid for those goods (or replacement or refund, at our option, where the law allows).
  • We are not responsible for injury, loss or damage from misuse, modification, or ignoring care instructions (including use of a cracked or damaged lid or part).
  • We do not exclude liability that New Zealand law says we cannot exclude.

11. Intellectual property

Website content is owned by or licensed to Volans Limited. Do not copy it for commercial use without our written permission.

12. Website use

You must not use the site unlawfully, attack it, scrape it in a way that harms the service, or try to access other people’s accounts. We may suspend access if we reasonably believe you have breached these Terms.

13. Accounts, refuse service, and conduct

We may refuse an order, cancel an order we have not yet dispatched (with a refund of money paid), close or restrict a website or loyalty account, and decline future business if we reasonably believe you have:

  • broken these Terms or our Returns policy
  • used fraud, stolen cards, or false details
  • abused, threatened, or harassed our staff (email, phone, social media or in person)
  • left fake reviews, reviews about goods you did not buy (where we require a verified purchase), or reviews that are only abuse
  • misused the loyalty programme

Closing an account does not cancel rights you already have under the CGA on goods you have paid for.

14. Loyalty points

  • Points, credits or club tiers on volans.co.nz are a promotional programme. They are not cash and not a bank balance.
  • Points cannot be exchanged for cash.
  • Points are not transferable and have no value until redeemed on a qualifying order under the rules shown at the time.
  • We may correct errors, change earn or redeem rates, expire unused points, or end the programme. We will not take away points already validly earned without a reason in these Terms or the programme rules (for example fraud, duplicate credit, or a banned account).
  • If we close your loyalty account under clause 13, unused points may be cancelled.
  • Points are usually earned on product value after discounts, not on postage, and are not a cash refund.

15. Indemnity

You indemnify Volans Limited against claims and costs arising from your breach of these Terms or misuse of the site or products, to the extent permitted by law.

16. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control (including courier disruption, weather, supply failure, or outage).

17. Changes

We may update these Terms. The version in force when you place an order applies to that order.

18. Governing law

New Zealand law. New Zealand courts have exclusive jurisdiction.